Refund and Returns Policy

Last updated: 15-07-2025

At Dragon Solutions LLC, we want you to be happy with your purchase. This policy explains when you can return a product or request a refund. By placing an order at https://store.dragonsolutionsllc.com, you agree to this policy.

1. Software and digital products

All sales of software licenses, license keys, and digital downloads are final once the license key or download link has been delivered, redeemed, or accessed. Digital products cannot be returned, and we cannot verify that a key has been deleted after delivery.

We will issue a refund or replacement in these cases:

• Invalid or non-working license key: if the key is invalid, already used, or will not activate, and our support team and the publisher cannot resolve it within [7] days of your report.
• Wrong product delivered: if you received a different product or edition than the one you ordered.
• Duplicate order: if you were charged twice for the same product by mistake. Contact us as soon as possible.
• Product not delivered: if you have not received your key or download link within [24 hours] of payment, and we cannot resolve the issue.
• Proven incompatibility: if the product does not work on your system even though your system meets the stated requirements on the product page, and the publisher’s support cannot fix it. Please check the compatible operating systems and system requirements listed on the product page before buying.

We cannot offer refunds for:

• Change of mind, or buying the wrong product or edition by mistake
• Systems that do not meet the stated requirements
• Keys that have already been activated or redeemed, unless the key is faulty as described above
• Products you no longer need or can’t use due to your own setup, hardware, or skills
• Purchases outside the [14]-day claim window (see section 5)

Before requesting a refund, please contact our support team. Many activation and installation problems can be fixed quickly. Your purchase includes technical support from the software publisher where stated on the product page.

2. Hardware and physical products

You may return new, unused hardware within [30] days of delivery if all of the following apply:

• The item is in its original, unopened packaging, or if opened, is complete with all accessories, manuals, cables, and software, and is in resale condition
• Any security seals, serial number labels, and licensing tags are intact (some products cannot be returned once a seal is broken)
• You have your order number and proof of purchase
• You have received a Return Authorization (RMA) number from us before sending anything back

Non-returnable hardware includes:

• Opened items with broken security seals, or items that have been installed, activated, or registered
• Items missing parts, accessories, or original packaging
• Special orders, custom-configured, or clearance items marked as final sale
• Consumables such as ink, toner, and media [edit to match your catalog]
• Any item damaged through misuse, accident, or modification

Restocking fee: returns of opened items that are accepted may be subject to a restocking fee of up to [15]% of the purchase price. Defective, damaged, or incorrectly shipped items are not subject to a fee.

3. Defective, damaged, or incorrect hardware

If your hardware arrives damaged, defective, or is not what you ordered:

1. Contact us within [7] days of delivery with your order number, a description of the problem, and clear photos of the item and the packaging.
2. Keep all original packaging until the issue is resolved.
3. We will arrange a replacement, repair, or refund. For items that fail after the return window, the manufacturer’s warranty may apply, and we will help you with the warranty process where we can.

If a shipment is lost or marked as delivered but not received, contact us within [14] days of the expected delivery date and we will investigate with the carrier.

4. How to request a return or refund

1. Email us at [support email] [or use the contact form at [link]] with your order number, the product name, and the reason for your request. For hardware issues, include photos.
2. We will reply within [1–2] business days to confirm eligibility and next steps.
3. Hardware returns: if approved, we will send you an RMA number and return instructions. Items sent back without an RMA number may not be accepted. [Unless the return is due to our error or a defective product, you are responsible for return shipping costs.] We recommend using a tracked, insured shipping method, since we cannot be responsible for items lost in transit back to us.
4. Inspection: once we receive and inspect the returned item, we will notify you whether the refund is approved.

5. Time limits

• Software and digital issues must be reported within [14] days of purchase.
• Hardware damage or incorrect item issues must be reported within [7] days of delivery.
• Hardware returns must be requested within [30] days of delivery.

6. Refunds

• Approved refunds are issued to your original payment method (card, PayPal, etc.).
• Refunds are processed within [5–7] business days of approval. Your bank or card issuer may take additional time to post the funds.
• Shipping charges are non-refundable, except where the return is due to our error or a defective item.
• We may offer a replacement or store credit instead of a refund, if you prefer or if a replacement is the faster solution.

7. Cancellations

You may cancel an order before it ships (hardware) or before the license key has been delivered (software). Contact us immediately at [support email]. Once an order has been dispatched or a key has been delivered, the rules above apply.

8. Chargebacks

Please contact us before filing a dispute with your bank or card issuer. We are happy to resolve problems directly and promptly. We may provide order details, delivery records, and communication history to payment processors when responding to a dispute.

9. Manufacturer and publisher policies

Some brands have their own return, license-transfer, or warranty terms that apply in addition to this policy. Where a publisher’s terms are stricter on a particular product, we will note it on the product page. Software licenses are also governed by the publisher’s End User License Agreement (EULA).

10. Contact us

Dragon Solutions LLC
Email: [support email]
Phone: [phone number]
Address: [business address]
Hours: [support hours]