Privacy Policy

Last updated: 15-07-2025

Who we are

Dragon Solutions LLC (“we”, “us”, “our”) sells software and hardware products online. Our website address is https://store.dragonsolutionsllc.com. If you have questions about this policy or your data, contact us at contact@dragonsolutionsllc.com

What information we collect

Account and order information. When you create an account or place an order, we collect your name, billing and shipping address, email address, phone number, and the details of what you purchased. For software orders, we may also store the license keys and download links delivered to you.

Payment information. Payments are handled by our payment processors ([e.g., PayPal, Stripe, or your processors]). We do not store your full card number or security code on our servers. We receive only limited details, such as the last four digits of your card, the payment status, and a transaction ID.

Support communications. If you contact us by email, chat, phone, or support form, we keep the messages and any information you send, such as order numbers or screenshots, so we can help you.

Technical information. When you visit the store, we automatically collect your IP address, browser type, device information, pages visited, and referring website. We use this to keep the site secure, prevent fraud, and understand how the store is used.

Comments and reviews. If you leave a comment or product review, we collect what you enter in the form, plus your IP address and browser user agent string to help detect spam. An anonymized string created from your email address (a hash) may be sent to the Gravatar service to check whether you have a profile picture. Their privacy policy is at https://automattic.com/privacy/. After your comment is approved, your profile picture may be visible to the public next to it.

How we use your information

• To process and deliver your orders, including digital downloads and license keys
• To ship hardware and provide tracking information
• To send order confirmations, receipts, and invoices
• To provide customer support and handle returns, refunds, and warranty requests
• To register or activate products with the manufacturer where required (see below)
• To prevent fraud, abuse, and spam, and to keep our website secure
• To meet tax, accounting, and legal obligations
• To improve our website and product selection
• To send marketing emails, only if you have opted in. You can unsubscribe at any time using the link in any email.

Who we share your data with

We share only what is needed with trusted third parties:

• Payment processors to take payment and prevent fraud.
• Shipping carriers and fulfillment partners (hardware orders) to deliver your products. They receive your name, address, and phone number.
• Software publishers and manufacturers. We are an authorized reseller for several brands. For some products, we may need to share your name, email address, and order details with the publisher so you can receive your license, activation, updates, or the technical support included with your purchase. Once shared, the publisher’s own privacy policy applies to the data they hold.
• Service providers such as website hosting, email delivery, analytics, and spam protection.
• Legal and regulatory authorities when required by law, or to protect our rights, prevent fraud, or enforce our terms.

We do not sell your personal information. If you request a password reset, your IP address will be included in the reset email.

Cookies

We use cookies to make the store work and to understand how it is used:

• Essential cookies keep items in your cart, remember your checkout details during a session, and keep you logged in.
• Comment cookies: if you leave a comment, you may opt in to saving your name, email address, and website in cookies so you don’t have to retype them. These last one year.
• Login cookies: when you visit our login page, we set a temporary cookie to check that your browser accepts cookies. It contains no personal data and is discarded when you close your browser. When you log in, we set cookies to save your login information and screen display choices. Login cookies last two days, and screen option cookies last one year. If you select “Remember Me”, your login persists for two weeks. Logging out removes the login cookies.
• Editing cookie: if you edit or publish an article, an additional cookie records the post ID. It contains no personal data and expires after one day.
• Analytics and marketing cookies [include only if you use them, e.g., Google Analytics, Meta Pixel] help us understand traffic and measure advertising. You can block or delete cookies in your browser settings, though parts of the store may not work properly without essential cookies.

Embedded content from other websites

Pages on this site may include embedded content such as videos, images, or articles. Embedded content from other websites behaves exactly as if you had visited that website. These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including if you have an account and are logged in to that site.

Media

If you upload images to the website, avoid including embedded location data (EXIF GPS). Visitors can download images from the site and extract any location data they contain.

How long we keep your data

• Order and invoice records: [7 years, or as required by your local tax and accounting laws].
• Account information: until you ask us to delete your account, or after [x years] of inactivity.
• Support communications: [x years] after the issue is resolved.
• Comments and their metadata: kept indefinitely, so we can recognize and automatically approve follow-up comments.
• Registered users: we store the personal information in your user profile. You can see, edit, or delete it at any time (except your username). Website administrators can also see and edit it.

Your rights

If you have an account or have placed an order, you can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to erase it. We may need to keep certain data we are required to keep for tax, legal, fraud-prevention, or security purposes, such as order and payment records. [If you are in the EU/UK/California or another region with specific privacy laws, add a short section here on your rights under those laws, such as GDPR or CCPA.] To make a request, contact us at [privacy email address].

Where your data is sent

Your data may be processed in countries other than your own, including by our hosting, payment, and email providers. Visitor comments may be checked through an automated spam detection service.

Security

We use reasonable measures to protect your data, including encrypted (HTTPS) connections and restricted access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

Our store is not intended for children under 13 [or 16, depending on your region], and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows the latest revision.